Each Modular Orange website includes email and phone support for typical tasks such as changing text or a photo or help resetting a password or adding a user to your website. We cap this at a maxium of 45 minutes of included support each month. 95% of Modular Orange customers never need any more than this. For those that need more frequent support or need help designing and creating new sections and pages on a frequent basis, we offer more robust support packages below.

Visit our support page to contact us with a support request:
https://modularorange.com/support/

If you have an unusual support request such as domain migration or changes, 3rd party integrations, or custom development requests that will be beyond the included monthly support but won't have ongoing support needs, we can simply bill hourly for the one-time request.

If you need photos, we can recommend a few websites for you to either purchase stock images or download for free. If you'd like our designers to select stock photos for you, we can do that for an additional fee. We can also shoot original photography for an additional price.

Absolutely! Our Modular Orange platform is a full CMS (Content Management System) makes it extremely easy to add, edit, and remove content from a simple front-end interface. Everything from text and images to forms and sections can be quickly and intuitively edited, saving you time and money. We even have a built-in media library where you can search and select from thousands of free stock images at any time.

We do have an E-Commerce Upgrade with Shopify. We can set up a store on your website and take payments through Shopify Payments. Contact us for more information! 

Shopify stores are not considered part of your Modular Orange website and are treated as a separate project and will be quoted separately. We include a set number of products that we will set up in the initial build of your e-commerce store. We then turn the e-commerce store over to you and your team to manage. We do not provide ongoing management (inventory, pricing, shipping, sales, and product management) of your Shopify store as a service. These are items you and your team will need to be prepared to handle.

While we can not provide active managment of your Shopify store, we can add additional products or edit existing products for a set fee of $25 per product. Design changes to the Shopify store will require a quote or can be billed hourly.

Our prior $945 eCommerce add-on is no longer being offered.

You own all of your unique User Content, such as logos, images, videos, graphics, charts, illustrations, fonts, colors, and text that you provide to us or add to your Modular Orange website yourself. However, as stated in our Terms of Service, the sites, designs, products, applications, tools, services, and technology used by Modular Orange are owned by Matchstick Studio, LLC, and are non-transferable. The website designs (including HTML, CSS, and JavaScript) created for you cannot, under any circumstances, be transfered or used outside of your services with Modular Orange. If you choose to discontinue your services with Modular Orange, your unique User Content can be exported for you, at your request, in accordance with our Cancellation policy listed in our Terms of Service.

Everything your website needs to function is included in the monthly price such as hosting, your SSL certificate and use of the Modular Orange platform. During our onboarding process, we do offer a number of completely optional add on features such as Google Analytics, logo creation, and social media graphics packages. These options come with their own pricing.

If you have an unusual support request such as domain migration or changes, 3rd party integrations, or custom development requests we can simply bill hourly for the request or provide a quote if requested. We can not guarantee that all customer requests can be implemented in the Modular Orange platform.

Website re-design fees: If you want a simple refresh for your website, this can usually be handled with typical monthly support without additional costs. However, sometimes more substantial changes are needed with new content, branding and information. If a re-design is requested before the 24 month term minimum has been reached, we require that the remaining 24 month term be paid before beginning the redesign. A redesign will then be treated like a new project and requires a new 24 month committment. Any additional costs, fees, or terms for the redsign will be be discussed prior to beginning the website re-design.